FAQs

In general, the products you buy online will have a shelf life of least 3 months when stored properly.

Sometimes we reduce prices on products that have a shorter best-before date than usual. You’ll see these are marked with a calendar icon and a reminder: these need to be enjoyed sooner rather than later.

Yes, but you’ll need to place a separate order for each delivery address. If you have a lot of gifts to send, please contact us on 1300 459 450 (Australia) or 02 6422 4000 (Overseas) or info@maggiebeer.com.au so we can help.

Please also note that Food Club shipping discounts apply to a per order over $80, and per delivery address.

For extra peace of mind, send your Christmas orders Express. Our average delivery times for Express Post are between 1-4 business days.

Express Delivery is $19.95 for unlimited pantry items and $19.95 per hamper.

Standard Delivery takes approximately 3-8 Business Days – please consider this when placing your order.

Once your order has been dispatched, you’ll be emailed a link for Comprehensive Track & Trace.

We dispatch our orders with Australia Post with current metro delivery times at 3-6 business days. During COVID-19, delays are frequent, we please ask for your patience and understanding. We aim to dispatch orders within 2 business days of the time of purchase or the earliest possible convenience.

Deliveries sent through Australia Post will now default to ‘Signature on Delivery with Authority to Leave’ which means the receiver will still sign for a parcel whenever they are home. If the receiver is not home and Australia Post determines there is a safe place for the parcel to be left on the premises, they will leave it there. Australia Post will also take a photo of the parcel as proof that it was delivered safely and give the receiver access to this. If there’s no safe place, Australia Post will leave a notification to the receiver and take the parcel to a nearby Post office for the receiver to pick up and sign for.

Refunds or returns will not be given for late delivery outside our delivery guarantees or predicted delivery times with Australia Post.

For further information regarding delivery, please contact 1300 459 450 (Australia) or 02 6422 4000 (Overseas).

We deliver Australia-wide. A special note for Maggie fans outside of Australia – unfortunately due to varying customs laws we cannot offer Maggie’s products for international delivery. You can of course send a package to an Australian address if you are living outside of Australia and we will simply email the receipt to you once you have ordered.

We authorize a payment on your credit card when you place your order, and then confirm payment when your order is packed ready to send to you. This may be the same day you place your order, or a few days afterwards, depending on our packing roster.

Unless specified otherwise, all of Maggie’s recipes are based on fan-forced oven temperatures. If using a conventional (that is non-fan-forced) oven you may need to increase the temperature by 10 or 20ºC (50 or 68ºF). Fan-assisted ovens differ from fan-forced ovens in that use of the fan is optional, making them more flexible.

Where we can, we’ve done our best to give you both gram weight and cup measurements to make Maggie’s recipes easier to cook according to what makes sense in your kitchen.

When you join the food club, we send you an email containing a link, which you’ll need to click to confirm your membership.

This just makes sure that you have access to the email address you used to join.

If you’ve missed your confirmation email, or it didn’t arrive, just visit the log in page, and follow the links to re-send your confirmation.

If you decide to cancel your membership you will no longer receive the newsletter, any special offers, or exclusive food club recipes. And please note we can’t undo this! If you change your mind once you have cancelled your membership, you will have to join up all over again.

Easy! Simply log in using your current login details and follow the steps to cancel your membership.